SafeSport services

This is the perfect starting point for any organisation. Our independent integrity assessment provides a clear picture of how your current systems stack up against the Integrity Code. You’ll receive a practical, prioritised action plan and a compliance dashboard to guide your next steps.

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What’s included:

• Integrity checklist and document review

• Gap analysis against Integrity Code minimum standards

• Compliance dashboard

• Customised action plan with clear next steps

• Staff and leadership briefing session

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Why it's important:

• Gives you immediate clarity on where your organisation stands 

• Helps you meet new integrity obligations as well as expectations from your community, volunteers, staff and Board.

• Builds confidence that your organisation is proactive, on track and doing the right things to improve.

Perfect for:
Any organisation that wants to understand their current sport integrity position and what they can do to improve.

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The Policy Management System helps you develop, update, and organise all your integrity policies using proven templates and sector-aligned tools. We review what you’ve got, fix what’s missing, and deliver a clear, easy-to-navigate system that works for your board, staff and community. Everything in one place. Practical. Accessible. Compliant. Ready to use.

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What’s included:

• Policy audit and gap analysis

• Drafting or revision of core policies using best practice templates

• Making policies practical and usable through flowcharts and quick-reference tools

• Delivery of a digital policy library

• Policy framework developed for your Board and organisation

• Monitored policy review schedule

 

Why it matters:

• Removes confusion & inconsistency across your policies

• Empowers your people to know what’s expected and where to go for guidance

• Demonstrates best practice 

• Replaces policy chaos with a clear, living system your team can rely on

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Perfect for:

Organisations where policies are hard to find, missing, out-of-date - and want to make sure their policies are being followed properly.

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Turn your policy into practice. This gives your organisation a practical roadmap to implement integrity standards with confidence. We collaborate with you to develop a tailored plan that aligns with your existing policies, people, and capacity. We work alongside your team to make integrity implementation simple,.

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What’s included:

• A tailored plan with clear, easy to action implementation steps

• Mapped timelines, roles, and resource alignment

• Regular check-ins to monitor progress and adjust as needed

• Establishing and supporting effective complaints pathways

• Access to updated templates, tools, and resources

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Why it matters:

• Ensures your integrity work is lived, not just documented

• Builds shared understanding and consistent integrity action across your team

• Reduces risk by improving complaints handling, reporting, and accountability

• Strengthens trust with athletes, whānau, and the wider community

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Perfect for:

Organisations that have current and compliant policies but need help to put them into action. Ideal for those wanting to turn intent into practice and build integrity into how they operate (e.g. An NSO wanting to support its regional and club network)

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Not every integrity challenge fits into a neat category and every sport organisation is different.

 

This service gives you trusted, expert support that’s tailored to your specific context. Whether it’s a one-off concern, a complex issue, or something you need ongoing help to work through, we’re here to support you with practical, independent advice.

 

We can provide everything from expert input and strategic guidance to hands-on delivery - including consultation design, facilitation, communications support, internal engagement, and project management to help you get things done.

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Why it matters:

• Provides trusted, independent advice when stakes are high

• Supports confident decision-making in complex or sensitive spaces

• Helps protect people, reputations, and relationships

• Shows your community and stakeholders you’re committed to doing the right thing

 

Perfect for:

Any organisation facing an integrity issue that doesn’t fall into a standard process - or who simply wants a second set of eyes, a sounding board, or a safe pair of hands to help. Large-scale or small, urgent or ongoing, support can be tailored to suit its needs.

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Helping you adopt the Integrity Code with confidence, clarity and the extra support you need to get it done well.

Adopting the Integrity Code is an important and valuable step - but it can be time-consuming and complex. SafeSport offers hands-on support to guide your organisation through the entire adoption process. Whether you're starting from scratch or already partway there, we provide a trusted extra pair of hands to build your capability, boost your capacity, and make sure you’re set up for long-term success.

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What’s included:

• Dedicated project management support to plan, coordinate and drive adoption

• Review of your current policies and systems against the Integrity Code requirements

• Practical guidance to update or create policies using the Commission’s templates

• Support with constitutional changes, board engagement and formal adoption steps

• Tailored advice and coaching for your leaders and integrity champions

• Member communication planning to build awareness and understanding

• Systems and tools to help you embed the minimum standards sustainably

 

Why it’s important:

Successfully adopting the Integrity Code is more than a compliance task, it’s a signal to your members, participants and partners that your organisation is serious about safety, fairness and trust. But many organisations don’t have the internal resource or clarity to do it alone. We’re here to walk beside you, helping you take action with confidence and make real progress, without the overwhelm.

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Perfect for:

Organisations that needed added support, help, capability and capacity to adopt the Integrity Code.

Create a complaints process that’s fair, effective, trusted - and fully compliant with Minimum Standard 3.

To meet Minimum Standard 3 of the Integrity Code, every organisation needs a clear, accessible, and fair process for managing complaints and disputes. SafeSport works with you to co-design and set up a system that does more than tick a box — it builds trust, manages risk, and ensures people know how to speak up and be heard.

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What’s included:

• Development or review of your complaints and dispute resolution policy

• Integration of Commission template policies or amendments to existing ones

• A step-by-step, easy-to-follow process that meets all required standards

• Privacy and record-keeping systems that align with the Privacy Act 2020

• Support to appoint and upskill a Complaints Officer or key contact

• Communication tools to promote awareness and access for participants

• Ongoing review, reporting and feedback systems to track how the process is working

 

Why it’s important:

A strong complaints system is the backbone of integrity. It helps you respond to issues fairly and consistently, supports a safe environment for participants, and reduces risk for your organisation. But it needs to be more than just a document on your website - it must be real, working, and trusted by your community. We help you build a system that does exactly that.

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Perfect for:

• Organisations adopting the Integrity Code who need to meet Minimum Standard 3

• Clubs or NSOs wanting to improve or professionalise their complaints processes

• Boards and CEOs wanting assurance that their systems are robust, fair and compliant