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Complaints system set up
and support
Create a complaints process that’s fair, effective, trusted
and fully compliant with Minimum Standard 3.
To meet Minimum Standard 3 of the Integrity Code, every organisation needs a clear, accessible, and fair process for managing complaints and disputes.
SafeSport works with you to co-design and set up a system that does more than tick a box - it builds trust, manages risk, and ensures people know how to speak up and be heard.
What's included?
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Development or review of your complaints and dispute resolution policy
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Integration of Commission template policies or amendments to existing ones
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A step-by-step, easy-to-follow process that meets all required standards
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Privacy and record-keeping systems that align with the Privacy Act 2020
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Support to appoint and upskill a Complaints Officer or key contact
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Communication tools to promote awareness and access for participants
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Ongoing review, reporting and feedback systems to track how the process is working
Why it’s important:
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A strong complaints system is the backbone of integrity.
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It helps you respond to issues fairly and consistently, supports a safe environment for participants, and reduces risk for your organisation. But it needs to be more than just a document on your website - it must be real, working, and trusted by your community.
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We help you build a system that does exactly that.
Perfect for:
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Organisations wanting to improve or professionalise their complaints processes
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Organisations adopting the Integrity Code who need to meet Minimum Standard 3
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Boards and CEOs wanting assurance that their systems are robust, fair and compliant
So what does it cost?
Great question - the quick answer is - it depends.
The size and scope of your organisation will determine the cost of the Safe Sport service.
If you are interested to learn more, then please contact us for an obligation free chat.
Contact us today >>